Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a Hardware Asset Lifecycle Management Specialist, you will establish the intelligent foundation of IT Asset Management - where clean, well-governed data and automated processes pave the way for predictive analytics, AI-driven optimization, and sustainable digital operations. You will interact with all levels of the IT organization and key business areas to manage the asset inventory in the most efficient and cost-effective way. This role is responsible for developing and/or implementing innovative hardware asset lifecycle strategies, managing the portfolio for cost and risk, and ensuring compliance through policy, process, and technology. To be successful in the role, you will need functional asset management expertise, process mapping/management experience, project management skills, leadership, stakeholder collaboration, data analysis, and an innovative and proactive approach to continuous improvement and the integration of new technologies like AI/ML and ServiceNow.

Responsible for:

• Acting as the SME for HAM processes, familiarization with asset management tools, and data quality across the enterprise including process optimization initiatives utilizing AI/ML to support HAM optimization.
• Managing the lifecycle of hardware assets from acquisition through retirement, ensuring alignment with policy and compliance requirements.
• Support the configuration of ServiceNow HAM Pro modules to support accurate asset tracking and performance reporting.
• Supporting internal audits and ensuring hardware asset data integrity across CMDB and asset repositories.
• Collaborating with procurement and finance to validate asset records, reconcile inventories, and support cost optimization.
• Contributing to the development and refinement of HAM policies, standards, and workflows.
• Providing training and guidance to stakeholders on HAM best practices and platform usage.
• Supporting vendor management activities related to hardware lifecycle services and platform support.
• Preparing and delivering reports on HAM performance, compliance posture, and operational metrics.

Key Competencies:

• Functional Expertise - Deep understanding of hardware lifecycle management.
• Change Leadership: Guides teams through modernization with clarity and purpose.
• Clear Communication - Ability to communicate complex asset and compliance concepts into actionable insights for stakeholders up and down the chain of command.
• Process Discipline - Ensuring consistent execution of HAM workflows and data governance practices.
• Collaboration & Relationship-Building - Partnering effectively across IT, procurement, finance, and compliance teams.
• Continuous Improvement - Identifying opportunities to enhance HAM processes, tools, and reporting capabilities.

Required Qualifications:

• 7+ Years of Asset Management Experience - Subject Matter Expert of Hardware Asset Management Practices.
• 5+ years of experience working with internal and/or external audit teams.
• 3+ years of experience establishing high-quality data standards and normalization logic to create a "trusted data layer" suitable for AI and predictive analytics.
• 3+ years of experience of proven experience collaborating with automation and AI teams to identify, pilot, and scale opportunities for intelligent workflow automation, predictive maintenance, and anomaly detection.

Preferred Qualifications:

• Experience developing and documenting innovative and effective IT asset management strategies and related business processes.
• Demonstrated ability using structured problem-solving techniques and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact, and develop resolution options.
• Understanding of Finance and Procurement (accounts payable, depreciation, net book value, fixed assets, sourcing)
• Asset Management Certification (i.e., CHAMP, CSAM or equivalent)
• Experience working with tools like ServiceNow HAMPro, Ariba, and office automation tools (i.e., Microsoft Word, Excel, Vision, PowerPoint, etc.)
• Experience working with major IT hardware vendors (IBM, Dell, HP, Cisco, etc.)
• Proficient in Process Mapping and Technical Writing
• Project Management Certification (i.e., PMP or SCRUM Master)

Education

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.