Description
About Us
Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.
As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.
Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.
The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.
Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.
Job Summary
The Associate Director of Admissions Processing is a key leadership role responsible for orchestrating the strategic management of admissions operations and communication systems. This position oversees the execution of decision communications, application processing, and data management while leading a dedicated team of processing staff. This role combines technical expertise with strong leadership abilities to ensure accurate and efficient processing of applications while maintaining data integrity across all platforms. The position requires exceptional project management skills to coordinate workflow, supervise staff and improve Admissions processes. The successful candidate will analyze enrollment trends, generate critical statistical reports, and provide strategic insights to support enrollment goals. This influential role demands a detail-oriented professional who can balance multiple priorities while maintaining high standards of accuracy and efficiency in admissions operations. The Associate Director will collaborate closely with the Executive Director of Admissions to ensure departmental goals are met through innovative process improvements and effective team leadership.
Requirements
Responsibilities
Team Leadership, Development, & Supervision - 30
- Supervises and mentors Processing staff and Administrative Assistant.
- Creates and maintains work schedules, approves time-off requests, and manages workflow distribution
- Provides ongoing training and professional development opportunities
- Establishes performance metrics and conducts regular evaluations
-Develops process improvements and automations
-Provides training for Admissions staff on functionality of CRM system and other key processes.
-Provide ongoing technical support and guidance to admissions team members.
-Oversee the execution of decision communications including printed letters, and packets, emails and digital letters. - 30%
CRM Management & Data Processing - 30
- Serve as the primary CRM administrator and technical expert for the Office of Admissions - undergraduate
-maintain the Admissions CRM instance environment including portals, applications, and decision workflows
-Directs the processing and evaluation of admission applications, ensuring accuracy and timeliness
- Establishes and maintains quality control procedures for data entry management and data integrity.
-Loads test score data and strategic name buy purchases
- Oversees document imaging systems and electronic file management
-Ensures admissions mail outs are accurate and completed in a timely manner.
- Coordinates with IT department to resolve technical issues and implement system updates
-Develops and maintains standard operating procedures and process improvements for application processing - 30%
Reporting & Analytics - 15
-Generates daily, weekly, and monthly admission reports for various stakeholders
-Analyzes enrollment trends and provides statistical data for institutional planning
-Monitors application completion rates and processing timelines
-creates and manages reporting dashboards to provide real-time insights into application metrics
-Creates custom reports for Executive Director and other senior administrators- 15%
Systems Administration - 10
-Serves as primary administrator for admission-related technology systems
-Manages user access and permissions for admission databases
-Coordinates system upgrades and implementations
-Conducts regular audits of Admissions data and systems to ensure data integrity
-Ensures data integrity across multiple platforms
-Develops and maintains system documentation and training material -10%
Project Management - 10
-Coordinates special projects as assigned by Executive Director
-Oversees seasonal processing initiatives during peak admission periods
-Develops and implements process improvement initiatives
-Collaborates with other departments on cross-functional projects
- Analyze processing metrics to identify bottlenecks and implement solutions
-Identify opportunities to improve efficiency through automation and process redesign -10%
Other - 5
- Performs other duties as assigned by the Executive Director of Admissions.
-Stay current with industry best practices and emerging technologies in admissions processing
Required Qualifications
Educational Requirements
Bachelor's degree
Other Required Qualifications
Knowledge of and ability to use Microsoft Office programs; CRM systems, and student record management systems.
Required Experience
Two to Three years of related experience
Preferred Qualifications
Additional Preferred Qualifications
Knowledge of Slate CRM, Banner, and Mainstay system.
Preferred Experience
Four+ years of related experience
Required Documents to Attach
List of References
Portfolio
Knowledge, Skills, & Abilities
ABILITIES
- Detailed knowledge and use of web based analytical software; Microsoft Office suite, Outlook mail systems, CRM systems, student information systems
- Ability to work both independently and as a part of a team.
- Ability to supervise and train employees.
- Ability to confidently and accurately communicate with internal and external constituents in written and verbal communications.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.
Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging.
Other Information
This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Criminal Background Check
Education Verification
