Description
About the Role
An establish legal marketing consulting and branding firm seeks experienced Client Manager for a 6-8 month project supporting a law firm client as they build out a new practice area. This is a client-facing position requiring someone who can serve as the primary point of contact, managing communications and information flow between the client and our delivery team.
Additional opportunities exist both with our team and with this project, depending on the fit demonstrated on this project.
Key Responsibilities
- Serve as the primary client liaison, managing day-to-day communications and maintaining a strong working relationship
- Facilitate and document client conversations, capturing detailed information, strategic insights, and preferences
- Organize and synthesize high volumes of client input into actionable briefs for our internal team
- Coordinate information flow between client and project team, ensuring nothing falls through the cracks
- Support project execution and delivery as needed, based on your skills and interests
- Help keep the project on track while managing client expectations
What Success Looks Like
- Client feels heard, understood, and well-supported throughout the project
- Information flows smoothly from client conversations to team execution
- Project maintains momentum despite high client engagement and input volume
Who Thrives in This Role
You're unflappable under pressure and genuinely energized by working with demanding, detail-oriented attorneys. You have thick skin and don't take things personally. You're naturally organized and can transform lengthy, sometimes meandering conversations into clear, structured information. You're comfortable being the buffer between an engaged client and a delivery team, knowing when to bring things to the team and when to handle them yourself.
Compensation
- Estimated 15-20 hours a week
- Competitive hourly compensation
Requirements
- Experience managing relationships with attorneys or other demanding professional clients
- Strong communication skills with ability to listen actively and document thoroughly
- Exceptional organizational abilities and attention to detail
- Calm, resilient temperament with good stress tolerance
- Comfortable with ambiguity and shifting priorities
- Available for 6-8 month project commitment
Nice to Have
- Background in legal marketing, law firm operations, consulting
- Skills that could contribute to project delivery (SEO, content strategy, website development, etc.)
Please submit a cover letter explaining why you’d be a good fit, your resume, and a link to your Linkedin profile.
