Description
Location: Dallas, TX 75209, USA
Job Category: Information Technology
Requisition Number: SENIO002422
Schedule: Full-Time
Minimum Pay: $65,000 USD
Maximum Pay: $75,000 USD
Description: *Must be authorized to work in the United States. Visa sponsorship is NOT available for this position. *
This Is How We Fly
At JSX, we're not just a lifestyle carrier we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About the Role:
As a Senior Support Technician, you'll serve as an escalation point for complex IT issues and lead troubleshooting efforts that ensure our Crewmembers have the technology they need to deliver outstanding service. You'll work closely with infrastructure and cybersecurity teams to maintain systems, manage endpoints, and implement process improvements that enhance reliability and performance across the business.
A Day in the Life:
Your day will be dynamic and hands-on, balancing technical problem-solving, user support, and collaboration with IT and business partners. You'll troubleshoot issues, mentor peers, and drive improvements that strengthen our IT ecosystem.
Additional responsibilities include:
Troubleshoot hardware, software, networking, and cloud-related problems.
Why You'll Love This Role:
What Makes a Successful Senior Support Technician?
We're looking for someone who is:
Required Experience:
Preferred Experience:
Skill, Licenses, & Certifications:
Pay & Perks:
Compensation is $65,000 to $75,000 annually. This was established after performing market research and is aligned with our approach to compensation.
Additional Information:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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