Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Step off AirTrain and into the lobby of Grand Hyatt at SFO. Our guests get to enjoy luxury hotel rooms and suites that feature stunning views of the bay and airport through soundproof floor-to-ceiling windows. They also get to enjoy culinary delights or have a drink with friends in our bar without ever leaving the airport or take the train to the heart of San Francisco.

Boasting more than 14,000 square feet of flexible event space spread across 11 unique meeting rooms, our SFO airport hotel is the perfect venue for meeting or corporate function. Our team will ensure all meeting requirements are met with customizable room layouts and diverse catering options, all conveniently located at San Francisco Airport.

The Senior Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. The Senior Sales Manager is a career sales professional and a top producer within hotel sales who has demonstrated through performance a commitment and expertise in direct sales. Responsibilities include selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate. The Senior Sales Manager will also participate and may lead event meetings, sales and other staff meetings. The Senior Sales Manager also works as a team member with the sales and catering staff and is in close contact with assigned Administrative Assistant and other support staff. Solicits, through direct sales and marketing contacts, the most complex accounts, which exhibit potential for business. This role may take on leadership functions and assist Director of Sales & Marketing with projects.

Key Responsibilities

Sales Strategy & Revenue Generation

• Develop and execute a strategic sales plan to achieve and exceed monthly/quarterly/annual revenue goals.
• Prospect, qualify, and convert new business for assigned segments (e.g., corporate groups, meetings, SMERF, association, airline/aviation partners, or local market accounts-based on need).
• Manage an assigned account base, growing share through consistent engagement, strategic partnerships, and service excellence.
• Conduct sales calls, site inspections, client presentations, and participation in trade shows, networking events, and sales missions.

Account Management & Client Experience

• Build strong, long-term relationships with clients and industry partners; serve as the primary contact throughout the sales process.
• Lead the RFP process from inquiry to closing, including needs analysis, proposal development, and contract negotiation.
• Ensure accurate booking details and seamless transition to event operations via strong handoffs and communication.
• Maintain ongoing client contact to encourage repeat business, referrals, and positive guest feedback.

Collaboration & Operational Alignment

• Partner with Revenue Management to ensure pricing, yield, and business mix strategies align with property goals.
• Collaborate with Events/Catering, Banquets, Operations, and Rooms teams to ensure program success and client satisfaction.
• Participate in weekly sales meetings, forecasting, and pipeline reviews; provide accurate projections and updates.

Forecasting, Reporting & Systems

• Maintain a strong, active pipeline and update activity, traces, and account notes in CRM/sales systems (e.g., Delphi/future systems as applicable).
• Produce accurate revenue forecasts and monthly productivity reports (calls, bookings, pace, conversion, and account production).
• Monitor market trends and competitor activity; recommend strategies to maintain and grow market share.

Contracting & Compliance

• Negotiate contracts and concessions within established guidelines, protecting hotel profitability and minimizing risk.
• Ensure compliance with brand standards, legal requirements, and property policies for contracting and data handling.

The salary range for this position is $83,600-$108,000.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must have 3-5 years of hotel sales experience, including group and/or corporate sales.

• Proven ability to meet or exceed revenue goals with a track record of closing business.
• Strong skills in consultative selling, negotiation, and relationship management.
• Excellent written and verbal communication skills; confident presenter.
• Proficiency with hotel sales systems/CRM and Microsoft Office (Excel, PowerPoint, Outlook).

Preferred Qualifications

• Experience in an upper-upscale/luxury hotel and/or airport or high-demand market.
• Knowledge of the Bay Area corporate, meetings, and travel markets.
• Familiarity with Hyatt sales tools and processes (Delphi, Envision, Opera, or similar-property dependent).
• Established client relationships within assigned segments.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.