Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Principle Lead Tech, Store IT Cust Support -Reporting Analyst is primarily responsible for supporting the Retail Store Center operation through building and delivering reporting from multiple data sources that will be used for Service Level Adherence, KPI tracking, incident, and agent performance trending. This position specializes in automating data extraction and reporting processing that often occurs off hours to minimize infrastructure impact.
• Design, build, test and delivery of all reports requested and essential for the critical business functions.
• Will have to work collaboratively with operational staff, vendors, and management to provide reporting that meets business requirements..
• Must use critical thinking and analytic skills to understand business reporting needs.
• Produces reports on schedule
• Build ad-hoc reporting as needed
• Adherence to security policies and internal processes
• Adherence to internal coding standards and best practices
• Works with application team experts to ensure quality development and testing of reports.
• Performs first-line troubleshooting of reporting issues
• Provides input for process improvement.

Required Qualifications

• 1+ year IT experience
• Knowledge of Excel data manipulation skills including macro level experience
• Knowledge of Access/relational database experience
• Experience in SQL development
• Flexibility with availability to support the call center when required

Preferred Qualifications

• Experience working with call center applications and ITIL Incident Management
• Experience working with application reports design, implementation, and administration
• Knowledge of ServiceNow, IEX Totalview Workforce Management, and Verint Impact 360.
• Knowledge of Oracle SQL functions
• Knowledge of Power BI, Crystal Reports and Business Objects
• Knowledge of Access Database creation and management.

• Strong verbal and writing skills, required
• Strong interpersonal skills and ability to work with diverse workforce
• Attention to detail with strong analytical and reporting skills.
• Ability to present and interact with personnel at all levels including management.

Able to work in a dynamic and demanding environment.

Education

• High school diploma or an associate's degree in technology or related experience.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$21.10 - $49.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/28/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.