Description

Role: Product Owner

Overview We are seeking a Product Owner to lead the delivery of scalable, high-quality Point-of-Sale (POS) retail solutions. This role bridges the gap between stakeholders, development teams, and end users-ensuring consistent functionality across in-store, mobile, and online touchpoints. The ideal candidate will bring strong analytical skills, a deep understanding of retail POS systems, and a proactive mindset to streamline application features and drive alignment across platforms.

Key Responsibilities

1. Requirements & Analysis

• Collect, analyze, and validate detailed business and technical requirements from stakeholders.
• Perform gap and impact assessments between current POS capabilities and evolving business needs.
• Facilitate clarification sessions and finalize user stories in collaboration with product and project teams.
• Translate business requirements into detailed functional and non-functional specifications.
• Define clear acceptance criteria for each user story.
• Support development and QA teams throughout sprints to ensure accurate implementation of requirements.

2. Stakeholder Communication

• Act as the primary liaison between business users, product management, and technical teams.
• Lead workshops, sprint demos, UAT sessions, and feedback cycles.
• Communicate risks, dependencies, and project status clearly and consistently.

3. Project Coordination & Dependency Management

• Partner with project managers and scrum masters for sprint planning and execution.
• Identify and manage cross-team dependencies, especially those involving third-party integrations (e.G., payment gateways, loyalty platforms).
• Monitor progress and help resolve blockers to maintain delivery timelines.

4. Retail POS Domain Focus

• Recommend enhancements to POS features such as transactions, returns, inventory, promotions, loyalty, receipts, and cashier workflows.
• Ensure support for multi-store operations, offline functionality, hardware integrations (scanners, printers, payment devices), and omnichannel use cases.
• Validate compliance with retail operations, financial reconciliation, tax standards, and regional regulations.

Required Skillset

Domain Expertise

• Experience in the quick service restaurant domain is required.
• 2-4 years as a Product Owner in the Retail POS space.
• Strong grasp of retail workflows including inventory, promotions, pricing, loyalty, returns, and end-of-day reconciliation.
• Familiarity with omnichannel retail, e-commerce integration, and store operations is a plus.

Technical Skills

• Proficient in Agile/Scrum methodologies and tools (e.G., JIRA, Confluence).
• Skilled in writing structured user stories, process flows, and wireframes.
• Basic knowledge of APIs, databases, and system integrations (preferred).
• Comfortable with tools like Excel, Visio, and Lucidchart for modeling processes and data.

Soft Skills

• Excellent communication and interpersonal abilities.
• Strong attention to detail and critical thinking.
• Proactive problem-solving with a focus on quality and delivery.
• Adaptable in a fast-paced, evolving retail tech environment.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Experience with cloud-based POS systems.

Travel Requirements

• Domestic (US): 2-3 trips per quarter
• International: Up to 2 trips per year

About the Company This global digital and data engineering firm delivers end-to-end solutions across industries such as Banking, Financial Services, Healthcare, Insurance, Manufacturing, and Retail. With strategic partnerships spanning major technology platforms and a distributed team across North America, Europe, and Asia, the company has consistently achieved year-over-year growth and remains committed to driving digital transformation for its clients.

The organization is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, national origin, disability, or other protected status. Reasonable accommodations are available for individuals with disabilities.