Description
The Manager, Total Rewards leads the execution and administration of the organization’s total rewards programs, including benefits, leave of absence (LOA), compensation, workers’ compensation, and retirement. This role manages a team of HR Professionals and is accountable for compliance, operational accuracy, vendor performance, and a consistent employee experience. The position balances strategic program ownership with hands-on involvement in complex work, escalations, and high impact initiatives while driving continuous improvement.
What You Will Do:
Leadership Vendor Management & Operational Excellence
-Lead and develop a cross functional HR team through clear expectations, coaching, and performance management.
-Establish service standards, operating rhythms, and accountability with external vendor partners to ensure timely and accurate delivery.
-Oversee complex cases and escalations while strengthening team capabilities through documentation and cross training.
-Drive operational excellence by mitigating risk, improving processes, managing vendors and SLAs, and leveraging HRIS automation and reporting.
Benefits, Wellness & Retirement
-Oversee administration of health and welfare benefits, wellness initiatives, and voluntary benefit programs.
-Lead administration of retirement programs, including enrollments, contributions, compliance support, audits, and required filings.
-Enhance employee education and communication to support understanding and participation in all benefit offerings.
-Manage end to end Open Enrollment, including vendor coordination, communications, audits, and issue resolution.
-Ensure accurate eligibility, enrollment, billing reconciliation, and compliant plan documentation in partnership with the benefits team.
Leave of Absence (LOA) & Workers’ Compensation
-Manage administration of federal, state, and company LOA and Workers’ Compensation programs, ensuring consistent and compliant application.
-Oversee Workers’ Compensation claims, return to work practices, and cost management strategies.
-Lead cross department collaboration among leave vendors, Payroll, and Benefits to ensure accurate pay, benefits continuation, and top up practices.
-Develop SOPs, decision tools, and templates; support escalated cases with sound judgment and thorough documentation.
Compensation Programs
-Support execution of compensation programs, including job evaluations, market pricing, pay structures, merit cycles, and off cycle adjustments.
-Advise HR partners and leaders using established compensation governance and frameworks.
-Ensure pay decisions are equitable, well documented, auditable, and aligned with internal structures and market data.
-Produce meaningful compensation reporting and insights (e.g., comp ratio, range penetration, equity indicators).
Supervisory Responsibilities
-Lead and develop a cross functional team of 5+ HR professionals.
Requirements
-Bachelor’s degree in HR, Business, or related field (or combination of education and equivalent experience).
-5-8+ years of progressive total rewards or functional HR experience across multiple program areas.
-Demonstrated people leadership experience.
-Strong knowledge of benefits, leave, compensation, workers’ compensation, and retirement programs.
-Proven ability to balance strategy with handson execution.
-Experience with HRIS, benefits, and leave administration platforms, strong analytical and process design skills.
Work Environment & Physical Demands
-Repetitive motion such as typing.
-Minimal physical exertion such as pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not more than 30 lbs.
-Computer work, in a typical office environment sitting for most of the day.
