Description
Job Summary
The Lead Analyst – SAP Support is a senior-level IT role responsible for leading the analysis, design, implementation, integration, and ongoing support of enterprise SAP and business applications. Working with limited supervision, this position delivers high-quality technical solutions that align with business and regulatory requirements while providing strategic consultation to internal stakeholders.
This role also provides project leadership, oversees system enhancements, and mentors application team members to ensure reliable, scalable, and efficient application performance.
Key Responsibilities
Lead the development, integration, maintenance, and enhancement of application solutions within defined project timelines.
Manage requirements gathering, business process analysis, data modeling, system design, development, testing, and deployment activities.
Coordinate daily production support, issue resolution, monitoring, and exception reporting across IT teams and service providers.
Develop and recommend innovative, cost-effective technical solutions to complex business challenges.
Act as a primary liaison with business units to manage priorities, expectations, and issue resolution.
Support project planning, resource coordination, risk management, change control, and delivery execution.
Provide leadership, mentoring, and coaching to application analysts and technical staff.
Supervise team operations in the absence of management as needed.
Requirements
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or a related field with 8+ years of relevant experience (or equivalent combination of education and experience)
Demonstrated project management and technical leadership experience
Experience with desktop applications, client-server systems, and enterprise platforms
Working knowledge of relational databases and structured query tools
Familiarity with reporting tools, scripting or development languages, and enterprise system integrations
Strong analytical, problem-solving, and decision-making skills
Excellent communication and customer service abilities
Ability to lead teams, manage conflict constructively, and collaborate effectively
Core Competencies
Growth and continuous improvement
Initiative and adaptability to change
Results-driven execution
Customer-focused mindset
Clear communication
Cross-functional collaboration
Leadership and team development
