Description

Overview

The Country Club of Ocala is a premier private club located in the heart of Central Florida's rolling landscape. The club offers a full-service lifestyle experience centered around an 18-hole championship golf course known for its tree-lined fairways, strategic design, and history of hosting prestigious amateur events.

Beyond golf, members enjoy a wide range of amenities including tennis and pickleball, a fitness center, resort-style pool, and multiple dining venues. A vibrant calendar of social events and programming creates a welcoming, family-friendly environment where members connect and build lasting relationships.

Owned and operated by Heritage Golf Group, the club is known for delivering a high-quality member experience through exceptional service, well-maintained facilities, and a strong sense of community.

Position Description:

The General Manager (GM) is the senior on-site leader responsible for the overall success of The Country Club of Ocala, including daily operations, financial performance, guest satisfaction, and team leadership. The GM provides strategic direction while maintaining a visible, hands-on presence throughout the operation. This role requires a hospitality-driven leader who can balance day-to-day execution with long-term planning, revenue optimization, financial stewardship, and the development of a high-performing management team. The General Manager sets the tone for service excellence, accountability, and collaboration across all departments.

Experience Required

• Minimum of 5-7 years of progressive leadership experience in golf operations, hospitality, or a comparable service-driven environment
• Proven success leading diverse teams and building collaborative, accountable management cultures
• Strong financial acumen, including budgeting, forecasting, revenue optimization, and expense control
• Experience overseeing food & beverage, retail, private events, and daily-fee golf operations
• Demonstrated ability to manage high guest volume while maintaining service standards and operational efficiency
• Experience with capital projects, renovations, or major operational initiatives preferred
• Professional, approachable leadership style with strong emotional intelligence and sound judgment
• Excellent communication, relationship-building, and problem-solving skills
• Highly organized, detail-oriented, and execution-focused
• Bachelor's degree in Hospitality Management, Business, or a related field preferred
• Equivalent golf or hospitality leadership experience may be considered in lieu of a degree

Essential Responsibilities

• Provide overall leadership and direction for all club operations, including golf operations, food & beverage, private events, golf shop, driving range, facilities, and administration
• Drive exceptional guest and customer experiences across all touchpoints, from golf and dining to events and retail
• Lead, coach, and develop department heads and staff; establish clear expectations, performance goals, and accountability
• Develop, manage, and achieve annual operating and capital budgets; monitor financial performance and identify opportunities for revenue growth and cost control
• Optimize daily-fee golf operations, including pricing strategies, pace of play, tee sheet management, and utilization of the driving range
• Oversee food & beverage and private events operations to maximize quality, profitability, and guest satisfaction
• Build strong relationships with vendors, community partners, and local stakeholders
• Ensure all facilities, assets, and equipment are properly maintained, protected, and enhanced
• Uphold and consistently enforce operational policies, procedures, and service standards
• Lead capital projects and operational initiatives in partnership with Heritage Golf Group
• Champion a culture of professionalism, safety, service excellence, and ethical leadership