Description

Department:

37647 Wake Forest Baptist Medical Center - Rehabilitation: Rehab Service Line

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday; Hybrid Virtual Position

Pay Range
$22.50 - $33.75

EDUCATION/EXPERIENCE: High school diploma or GED equivalent and two years' work experience in registration, financial clearance or patient financial services with strong working knowledge of healthcare insurance and benefit programs. Associate's or Bachelor's degree in Health Administration or Business Administration preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Obtains all reports needed to begin insurance verification process that are outside of the Epic work queues.

2. Confirms eligibility and secures full benefits coverage information, including COBRA when applicable, with insurance companies and employers.

3. Confirms all demographic information is correct i.e. policyholder's name, date of birth, ID, policy numbers, group name and group number. Assures coordination of Benefits (COBs) and insurance plan codes are accurate.

4. Verifies Medicare accounts, cross-referencing traditional Medicare and other providers as required. Utilizes all websites and phone as needed. Determines number of prior Medicare days using history from both within and outside our facility. Reviews system to determine if appropriate APC (inpatient versus outpatient) status is correct. Notifies the physician office if the admit status needs to be changed.

5. Verifies insurance coverage immediately for inpatient and outpatient accounts that are same day and next day add-ons.

6. Determines if pre-certification, pre-authorization or referral is required by providing ICD-9 and CPT coeds to the insurance company.

7. Contacts referring physician or other appropriate staff when service is not authorized. Escalates all unauthorized services to management for review and next steps, including delay and reschedule. Communicates with provider regarding out-of-network issues and documents outcomes and next steps.

8. Calculates, communicates and collects the patient liability prior to service. Conducts all transactions consistent with cash management policies and procedures. Maximizes collection of money by estimating patient liabilities and requesting collection of co-payments and other personal balances prior to or at the time of service. Refers patients to Financial Counselors for assistance as appropriate.

9. Completes Medicare Secondary Questions accurately with the patient or patient's representative.

10. Reviews, takes necessary follow up steps and rectifies accounts held due to claim edits to ensure timely submission for billing.

11. Maintains compliance with HIPAA regulations as it pertains to the insurance process.

12. Develops and maintains knowledge and skills to identify insurance plans correctly in system, understands contract requirements and maintains accurate insurance information.

13. Maintains professional development by attending workshops, in-services and webinars to remain up-to-date on insurance rules, regulations in addition to the internal and external changes within the industry.

14. Performs other duties as assigned.

SKILLS/QUALIFICATIONS:

• Excellent knowledge of applicable rules and guidelines governing traditional insurance coverage and reimbursement
• Excellent interpersonal skills
• Effective oral and written communication skills
• Creative problem solving
• Strong working knowledge of applicable rules, regulations and guidelines governing managed care coverage and reimbursement

WORK ENVIRONMENT:

• Clean, comfortable, office environment
• Work may be stressful at times
• Contact may involve dealing with angry or upset people
• Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergencies

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Assures that insurance eligibility, benefit verification and authorization is completed in the time allowed by the insurance companies to prevent denials or penalties. Documents accurate insurance information and authorization details in order to optimize reimbursement from both the payer and the patient and to prevent potential write offs. Maintains strong working knowledge of insurance plans, contract requirement and resources to facilitate appropriate insurance verification and authorization.