Description

Job Summary

The Enrollment Specialist provides multi-site administrative, clerical, enrollment, and logistical support to early care and education centers to improve operational efficiency and ensure compliance with applicable regulations. This role supports both private and subsidized enrollment processes, maintains accurate records, assists with tuition-related activities, and helps ensure all enrollment and data requirements are met in a timely and professional manner.

Key Responsibilities
Enrollment Support
Serve as a primary point of contact for families throughout the enrollment process, from initial inquiry through completion of required documentation
Represent programs at enrollment and outreach events
Process private and subsidized enrollments in accordance with funding terms, eligibility requirements, and internal policies
Maintain and manage waiting lists in compliance with established procedures
Input and update enrollment and change documentation accurately and on time for a large caseload
Ensure continued eligibility and compliance for subsidized families
Data Compliance Support
Complete family and child data entry and reporting in accordance with state deadlines and audit requirements
Maintain accurate, current, and audit-ready child and family files
Ensure correct program selection, scheduling, and tuition entry to support accurate billing
Enter special fee assessments within required timeframes
Support internal and external audits as directed
Tuition Support
Support tuition processing in alignment with funding and eligibility guidelines
Assist with documentation related to payment plans, exemptions, refunds, and returned payments
Generate required notices and assist with collections documentation as needed
Respond to tuition-related inquiries from families and centers
Administrative Support
Assist with printing and distributing enrollment, attendance, billing, and audit-related documents
Coordinate the delivery and transfer of critical documents between offices and centers
Education & Experience

Requirements

Required Qualifications

High School Diploma or equivalent
3–5 years of experience in customer service, administrative support, or data entry
Preferred Qualifications

Associate degree in Business or a related field
Experience in child development or childcare funding environments
Bilingual skills preferred
Key Competencies
Proficiency in standard office software and database systems
Strong communication, interpersonal, and customer service skills
Effective time management, organization, and follow-up abilities
Ability to multitask, prioritize shifting workloads, and meet deadlines
Team-oriented, self-motivated, and able to work independently after training
Ability to maintain confidentiality of sensitive family and financial information
Flexibility to meet program needs and work in a deadline-driven environment
Reliable transportation for travel between assigned centers and offices
Working Conditions
Generally pleasant office and site-based working environments
Less than 50% of daily duties involve prolonged physical activity