Description
National Kidney Foundation
Location: Remote
WHO WE ARE
Fueled by passion and urgency, the National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change.- Accountability- Earn and Keep Trust
- Collaboration-Work as a team
- Communication- Empower with information
- Community-Build stronger community
- Compassion- Lead with care and respect
- Impact-Focus on the mission
WHAT YOU'LL DOThe Development Operations Manager is the operational backbone of NKF's Field Strategy & Operations team—the person who ensures that fundraising platforms, data systems, and cross-functional workflows run at peak performance so that field staff can focus on relationship-building and revenue generation.
This is more than a support role. It is responsible for translating NKF's growth priorities—particularly in major giving, peer-to-peer fundraising, and digital donor engagement—into scalable systems, reliable data, and actionable insights. The right candidate will be equally comfortable troubleshooting a Salesforce integration and presenting a dashboard analysis to senior leadership.
NKF's Field Strategy & Operations team is in a period of intentional transformation, concentrating expertise to drive measurable impact across five priorities: growing major and planned giving, aligning operations with industry performance standards, enhancing donor stewardship, transforming Kidney Walk into an industry-leading event, and advancing data-driven decision-making. This role sits at the intersection of all five.
Fundraising Platform Operations (40%)
Own day-to-day administration, optimization, and troubleshooting of Rallybound, Classy/GoFundMe Pro, and Salesforce NPSP as they relate to field fundraising campaigns
Serve as the primary technical liaison between field staff and national leadership for all platform issues, ensuring sub-24-hour response times on critical support requests
Lead platform onboarding for new field staff, developing standardized training materials that reduce time-to-competency
Partner with Data Services and Finance to ensure accurate data capture, allocation, and financial reconciliation across all fundraising platforms
Proactively identify platform enhancements that reduce manual effort, improve donor experience, or increase conversion rates
Analytics, Reporting & Insights (25%)
Design, build, and maintain Salesforce dashboards and reports that give field staff and leadership real-time visibility into fundraising performance, donor trends, and pipeline health
Translate raw data into strategic narratives: produce monthly performance summaries with clear recommendations for the Senior Director and VP
Conduct portfolio analysis, wealth screening, and prospect research to support the major gifts pipeline and inform field cultivation strategies
Lead data quality initiatives including regular audits, deduplication, and standardization of donor records
Benchmark NKF's digital fundraising metrics against industry standards and recommend evidence-based improvements
Cross-Functional Project Coordination (20%)
Manage the operational cadence of the Field Strategy & Operations team: coordinate project timelines, track deliverables, and drive accountability across initiatives
Coordinate bi-monthly All-Development Staff Calls, including agenda development, materials preparation, and follow-up action tracking
Identify and implement process improvements that eliminate bottlenecks, reduce duplication, and improve speed-to-execution across markets
Develop and maintain a shared project management framework (templates, calendars, documentation standards) for the team
Field Enablement & Donor Support (15%)
Serve as a responsive partner to field staff on operational questions, Salesforce support cases, and donor inquiry resolution
Develop toolkits, quick-reference guides, and self-service resources that reduce dependency on national team for routine operational tasks
Support donor stewardship operations including acknowledgment workflows, communication tracking, and giving society administration
Monitor and resolve external support cases (Kidney Walk, DIY Fundraising, general donor inquiries) through Salesforce case management
Success Metrics (First 12 Months)
90 Days: Complete platform audit of Rallybound, Classy, and Salesforce integrations; deliver gap analysis with prioritized recommendations
6 Months: Launch standardized reporting dashboard adopted by 80%+ of field staff; reduce average platform support resolution time by 25%
12 Months: Deliver annual fundraising operations review with benchmarking data; implement at least two process improvements with measurable efficiency gains
WHAT YOU'LL POSSESS
Bachelor's degree and 3-4 years of experience in nonprofit development operations, fundraising systems, or revenue operations
Advanced Salesforce proficiency (NPSP experience strongly preferred), including report/dashboard design and data management
Demonstrated experience with peer-to-peer fundraising platforms (Rallybound, Classy/GoFundMe Pro, or comparable)
Strong analytical skills with the ability to synthesize data into actionable insights for non-technical audiences
Project management experience with a track record of managing multiple concurrent initiatives across distributed teams
Exceptional written and verbal communication skills
COMPETENCIES
- Accountability: Takes ownership of actions, decisions and results, ensuring high standards of performance and transparency
- Collaboration: Collaborates effectively with peers and stakeholders, contributing to shared team goals. Demonstrates openness to feedback and is willing to work across teams to achieve NKF's mission
- Cultural Humility: Fosters a team environment that values humility, continuous learning, and respect for diverse cultures. Ensures team members are equipped to interact with individuals from varied backgrounds with sensitivity
- Data-Driven Decision Making & Results Orientation: Analyzes team and project data to drive performance and improve outcomes. Drives team performance, ensuring alignment with NKF's strategic objectives
- Financial Acumen: Oversees budgets and identifies funding opportunities to align with revenue goals
- Operational Excellence: Implements process improvements across teams, driving productivity gains
- Patient and Community-Centered Focus: Leads teams and executes on implementation of programs and initiatives that address the needs of underserved populations. Ensures that patient, donor, and caregiver needs are central to all decision-making processes, while fostering team accountability for community-focused outcomes
- Resource Stewardship: Manages resources responsibly, balancing cost, quality, and sustainability to maximize impact
- Stakeholder Engagement: Supports NKF's mission by coordinating the efforts of volunteers, partners, and stakeholders. Engages in project management activities to ensure smooth execution of initiatives and builds relationships that strengthen NKF's impact in the community
WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION
Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion, and professionalism. Verbal and written communication skills will be used daily. Maintain effectiveness under pressure. Competency in use of a telephone, computer, photocopier, and other standard office equipment. Ability to lift and transport equipment weighing up to 25 lbs. Flexible to work evenings and weekends as needed. Available for overnight business travel. Must have a valid driver's license and reliable transportation.
EQUAL EMPLOYMENT OPPORTUNITY
At the National Kidney Foundation diversity, inclusion, and equal opportunity applies to both our Equal opportunity employer-vets/disabled. NKF is a merit-based employer.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required.
The salary band listed reflects the range for this position. Actual compensation will be determined based on the selected candidate's experience, qualifications, and other relevant factors.
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