Description

DEPUTY DIRECTOR, CHILD SUPPORT SERVICES DEPARTMENT (UNCLASSIFIED)

Applications accepted from January 7, 2026, until filled.

First consideration will be given to applications received by January 21, 2026


The County of Los Angeles Child Support Services Department is seeking a Deputy Director (Unclassified). The Deputy Director, Child Support Services Department is positioned to have a major impact in achieving the Child Support Services Department’s mission to enrich our community by providing child support services in an efficient, effective, and professional manner, one family at a time. The position reports to the Chief Deputy Director, Child Support Services, and is responsible for directing operations pertaining to the establishment and enforcement of parentage and child support throughout Los Angeles County. The position also participates in Board initiatives, representing and leading efforts for the Department. 

This is an unclassified position.  Interested individuals must apply as directed in the brochure found here: https://bit.ly/3LoGQo8


The County of Los Angeles

The County of Los Angeles serves a demographically and geographically diverse population of more than 10 million residents. Employing over 100,000 employees in 38 departments who work in roles as broad as law, civil engineering, public safety, healthcare, and human services, the County operates with an annual budget of over $52 billion for fiscal year 2025- 2026. The County is a Fair Chance employer, committed to diversity and inclusiveness in its workforce. It is a culturally diverse economic and cultural hub, driving major elements of the national and world economies. It is the center for arts, media, and entertainment – unlike anywhere else.


Child Support Services Department

Led by Director Terrie Hardy, the Child Support Services Department assists parents with their child support needs by helping parents engage in the financial support of their children. Our area of expertise is in the capacity of financial support, but we recognize that children need all types of support from their parents in order to grow up healthy, not just financial support.

Our mission is to serve our customers, one family at a time, focusing on what is needed to ensure we are working toward the best outcomes for the children involved. To this end, we look to partner with families and other entities that can help to meet all needs, which will help the children. Understanding the complexities surrounding child support, we are here to help families navigate the system. Whether it is order establishment, order compliance, or order modification services, we are here to assist with your child support needs.


The Deputy Director

The Deputy Director is positioned to have a major impact in achieving the Child Support Services Department’s mission to enrich our community by providing child support services in an efficient, effective, and professional manner, one family at a time. The position reports to the Chief Deputy Director, Child Support Services, and is responsible for directing operations pertaining to the establishment and enforcement of parentage and child support throughout Los Angeles County. The position also participates in Board initiatives, representing and leading efforts for the Department.


The Ideal Candidate

The Child Support Services Department has established a roadmap to promote an engaged and collaborative workforce with high job improving outcomes, customer experience, and compliance.

The ideal candidate is a proven leader who drives growth by consistently delivering measurable outcomes and results, with a strong focus on strategic goals and accountability.  This individual brings extensive experience in child support program management and demonstrates outstanding interpersonal skills that foster collaboration, innovation and continuous learning.  This role requires the ability to develop and empower subordinate managers, supported by a high level of emotional intelligence and the capacity to establish goals, monitor outcomes, and ensure accountability.


Key Responsibilities

• Plans, organizes, and directs the work of the divisions within the Department in relation to the departmental and County strategic plans, as well as supervising the managers in charge.
• Drives measurable growth, strengthens operational excellence, and leads teams to consistently exceed strategic goals.
• Represents the Department in meetings and other communications with public officials and with federal, state and local agencies.
• Participates in the development of Departmental goals and objectives and oversees the establishment of goals and objectives. Participates in the formulation of policies and procedures affecting the operations of the divisions and oversees the implementation of the policies and procedures.
• Advises the Director and Chief Deputy Director on departmental budget matters; recommends and justifies measures to meet present and future personnel, space, and material requirements for the divisions.
• Advises the Director and Chief Deputy Director on departmental compliance with federal, state and local regulations, statutes, and rules, with a focus on compliance issues
• Oversees the resolution of difficult and/or complex policy questions and issues affecting the Department.
• Oversees the activities of all staff assigned to the divisions.
• Oversees the direction, evaluation, motivation, and discipline of employees assigned to the division, as well as reviews and decides on high-level grievance and disciplinary matters.
• Represents the Department in meetings with the staff of the Board of Supervisors, the Chief Executive Office, departmental directors, and other high-level public and private officials within the Department.

Qualifications

Applicant must demonstrate the knowledge necessary to administer the child support enforcement program in accordance with federal, state and County statutory and regulatory requirements and the ability to manage a major segment of an organization. This includes knowledge of child support programs, including the establishment, modification, and enforcement of child support orders, and knowledge of federal and State civil and criminal laws and regulations applicable to the delivery of child support services, and child support practices and procedures of the local courts.

A Bachelor's degree in Business or Public Administration, Psychology, Sociology, or a related field, and five years of administrative management experience planning and directing, through subordinate supervisors, the work of frontline staff engaged in the primary functions of the child support program, including the establishment and enforcement of parentage and child support. This experience must also include directing child support-related cases and project management, making performance and operational recommendations to higher- level managers, managing personnel, and other administrative functions through subordinate supervisors.


Desirables

In addition to the above, desired candidates will also have:

• A master’s degree or higher in Business or Public Administration, Psychology, Sociology, or a closely related field.
• Demonstrated experience achieving major organizational outcomes through subordinate managers and helping them maximize their potential and contributions to the organization.
• Innovative change agent with demonstrated impact and results.
• Demonstrated ability to interact effectively with public officials, professional personnel, advocacy groups, and the general public.
• Extensive experience managing responsive, customer-centric programs.

COMPENSATION

Compensation: $163,996.80- $255,048.36

Starting annual salary is dependent on qualifications and career accomplishments. This unclassified p o s i t i o n is subject to the provisions of the County’s Management Appraisal and Performance Plan (MAPP) and is compensated at MAPP Range R14.

BENEFITS

The County provides an excellent benefits package that allows employees to choose benefits that meet their specific needs. The package includes:

• Retirement Plan – The successful candidate will participate in a defined benefit plan.
• Cafeteria Benefit Plan – Benefits may be purchased from the MegaFlex Cafeteria Benefit Plan using a tax-free County contribution of an additional 14.5% of the employee’s monthly salary.
• Flexible Spending Accounts – In addition to tax-free medical and dependent care spending accounts, the County contributes $75 per month to the Dependent Care Spending Account.
• Savings Plan (401k) – Optional tax-deferred income plan that may include a County matching contribution up to 4% of employee’s salary.
• Deferred Compensation Plan (457) – Optional tax-deferred income plan that may include a County matching contribution up to 4% of employee’s salary.
• Non-Elective Days- 10 paid days per year with the option to buy elective annual leave days. Annual leave can be used for vacation, sick, or personal leave.
• Holidays – 13 paid days per year

How to apply:

Please go to: https://bit.ly/4prQEvw to create an online profile and submit your application, letter of interest, CV or resume, degree verification, and three professional references.

For confidential inquiries, please contact:

Alice Ting, Executive Recruiter

Department of Human Resources

Phone: (323) 400-9014

e-mail: ating@hr.lacounty.gov