Description

Metropolitan Transportation Commission (MTC) 

San Francisco, CA

Business System Analyst

Salary: $124,555.18 - $167,634.48 Annually

Job Type: Regular/Full-Time

Remote Employment: Flexible/Hybrid

EQUAL OPPORTUNITY EMPLOYER

The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.

DEADLINE TO APPLY IS SUNDAY, FEBRUARY 8, 2026, AT 11:59 PM 

HOWEVER, THIS JOB POSTING MAY CLOSE EARLIER IF WE RECEIVE 75 APPLICATIONS BEFORE THE 2/8/26 DEADLINE. 

IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY

A resume and cover letter are not required with your application, but highly encouraged.

THIS POSITION IS TERM-LIMITED REGULAR EMPLOYMENT THROUGH DECEMBER 9, 2032

Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!

ABOUT MTC 

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC is committed to being an equitable and inclusive workplace. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit www.mtc.ca.gov.

ABOUT THE TEAM

MTC, through the Bay Area Toll Authority (BATA), collects toll funds and uses that money to fund major projects that support bridges, roads and the Bay Area transportation network. The FasTrak Customer Service Center (CSC) manages millions of accounts and processes electronic toll transactions and toll evasion notices for seven state-owned toll bridges, the Golden Gate Bridge, and Bay Area Express Lanes. The tolling program is crucial to both generating revenue for regional transportation needs and to congestion management strategies. The work related to the implementation and maintenance of the FasTrak CSC systems and operations is contracted to an outside vendor and includes the contact center, web services, toll transaction and violation processing, revenue collection and payment processing.

ABOUT THE ROLE

This position will be part of a team managing the FasTrak CSC systems and operations vendor. The selected candidate will support a variety of system and program related activities for the FasTrak Program including release scheduling, communications/coordination with stakeholders, system performance monitoring, developing improvement plans, quality control and bug tracking, and other tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES

•   Provide technical expertise and analytical support to ensure alignment of system functionality with business needs and agency objectives.
•   Perform document review, test script review, test witnessing and system test results review to validate requirements and ensure data integrity.
•   Oversee issues through the entire defect lifecycle, including identification, tracking, prioritization, and resolution including active participation in regular defect review and triage meetings.
•   Track trends, support process improvements, and ensure compliance with quality standards.
•   Coordinate release communication and manage release calendars.
•   Monitor system and interface performance.
•   Identify issues with transaction processing and revenue collection at all stages of transaction processing.
•   Collaborate with stakeholders to understand business needs and translate them into requirements.
•   Conduct detailed gap analyses across workflows, data models, and system capabilities to define functional and non-functional requirements for future-state solutions.
•   Design and maintain process models that capture operational workflows, decision points, and system interactions.
•   Work closely with cross-functional teams to ensure effective communication, documentation and alignment of program needs.
•   Collect, research, compile, and evaluate information from various sources ensuring compliance with laws, codes, rules, regulations, and program guidelines. Synthesize findings into actionable recommendations that inform decision-making and continuous improvement initiatives.
•   Provide technical assistance and oversight to contractors, subcontractors, and vendors to ensure program services are delivered accurately and on time.
•   Prepare or assist in the preparation of monthly, quarterly, and year-end program and technical reports.
•   Organize and maintain accurate and detailed databases, files, and records; verify accuracy of information, research discrepancies, and record information; coordinate and ensure compliance with established records retention schedules.
•   Perform other job related duties as needed or assigned by the Section.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

The ideal candidate will have the following knowledge, skills, and abilities:

•   Be self-disciplined and motivated to plan, prioritize, perform multiple concurrent assignments and meet deadlines, exercising judgment and initiative.
•   Manage multiple tasks, track details, keep tasks on schedule and provide timely updates to stakeholders.
•   Assess impacts, identify risks and coordinate solutions.
•   Demonstrate problem-solving abilities to identify root causes of issues and recurring trends and devise effective solutions to prevent future issues.
•   Coordinate and collaborate with a variety of internal and external stakeholders.
•   Effectively articulate complex issues to both technical and non-technical stakeholders of all levels.
•   Collect, analyze, interpret, and report complex and technical data and information.
•   Software quality management and testing.
•   System implementation oversight and vendor coordination.
•   Research issues, evaluate alternatives, and make sound recommendations.
•   Identify discrepancies and potential issues that could compromise software quality.
•   Manage record keeping through electronic file management best practices.
•   Proficient in using computer systems and relevant software to manage administrative tasks, maintain accurate records, and support efficient office operations.
•   Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS

Any combination of training and experience that would provide the required knowledge, skills, and abilities listed. A typical way to obtain the required qualifications would be:

Education and Experience:

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in planning, civil engineering, environmental science, business or public administration, or a related field and five (5) years of increasingly responsible professional experience administering programs in a field related to assignment area. 

PREFERRED QUALIFICATIONS

Education: A Bachelor's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration. A Master’s degree is desirable.

Experience: Five years of increasingly responsible relevant professional experience that includes at least two years managing the work of others. Preference will be given to those with experience in project and contract management or software quality management and testing.

Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.

IMPORTANT INFORMATION

EMPLOYMENT REQUIREMENTS

Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.  

DISABILITY

The Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.

APPLICATION ASSISTANCE

If you need technical assistance with your on-line application, please contact Applicant Support at (855) 524-5627, available from 8:00 AM to 5:00 PM (PST), Monday through Friday, excluding holidays.

All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency