Description

Job Description

1. Business Analysis & Requirements Gathering • Partner with business teams to understand challenges, opportunities, and process gaps, ensuring alignment with the transformation roadmap. • Translate business needs into detailed requirements, user stories, workflows, and clear documentation ready for execution. • Drive documentation across processes, current-state mapping, and future-state recommendations to support standardization and scale.

2. Data & Decision Support • Conduct structured analysis, reports, and scenario assessments to inform priorities and strategic decisions. • Leverage data insights to identify trends, risks, and opportunities that support transformation objectives. • Track post-go-live performance, gather feedback, and recommend continuous improvement initiatives based on data-driven findings.

3. Solution Delivery & Testing • Collaborate closely with product, tech, and PMO teams to ensure proposed solutions align with enterprise priorities and transformation outcomes. • Validate implemented solutions through structured testing and ensure they meet business outcomes before deployment. • Manage User Acceptance Testing cycles, coordinating test plans, gathering feedback, and tracking issues until closure

4. Change Management & Adoption • Support change management activities, ensuring clear communication and readiness across business units. • Help design and deliver system training sessions, user guides, and onboarding materials to ensure smooth adoption. • Facilitate adoption planning by identifying stakeholders, defining impact, and coordinating rollouts across functions. • Maintain strong stakeholder relationships, ensuring alignment, clarity of expectations, and timely decision making.

Qualifications & Skills

• Bachelor's degree in Business Administration, Information Systems, or a related field; Master's degree is a plus

• 3-5 years of experience in business analysis, process improvement, or transformation projects within retail, F&B, or similar industries • Strong ability to conduct structured analysis, interpret data, and provide actionable insights for decision-making

• Familiarity with business process modeling, documentation tools, and testing methodologies including UAT

• Excellent stakeholder management and ability to translate complex requirements into clear documentation

• Experience in supporting adoption, training, and rollout planning across multiple business units

• Understanding of transformation roadmaps and ability to work closely with product, tech, and PMO teams

• Skilled in current-state and future-state process mapping, documentation, and validation of implemented solutions

• Ability to identify gaps, propose scalable solutions, and support continuous improvement cycles • Strong communication, facilitation, and problem-solving skills