Description

Assistant General Manager at Water World 

General Summary 

Under the general supervision of the Water World General Manager, the Water World Assistant General Manager assists in overseeing the day-to-day operations of Water World and supports the achievement of operational, financial, safety, and guest service objectives. This position operates in alignment with goals and objectives established by the General Manager and approved by the Deputy Director of Enterprise Operations, as well as the District’s public aquatic locations and programs. 

The Assistant General Manager regularly serves as Manager on Duty and supports the District’s vision of creating Summer’s Best Memories through a consistent focus on safety, kindness, cleanliness, and operational efficiency. 

Essential Duties and Responsibilities 

The following duties are representative of the essential functions of the position and are not intended to be an exhaustive list: 

1. Provides leadership, direction, and operational oversight to Water World departments, including Aquatics, Guest Services, Food Services, Team & Park Services, and Group Sales. 
2. Serves as Manager on Duty as assigned, ensuring consistent application of safety standards, guest service expectations, cash-handling procedures, internal controls, and operational policies. 
3. Collaborates with the General Manager and Deputy Director on park vision, operational priorities, and strategic initiatives. 
4. Supports the development, implementation, and evaluation of operational procedures, staff training programs, and service standards. 
5. Assists with the preparation, review, and coordination of contracts and agreements for presentation to the General Manager. 
6. Assists with fiscal planning, annual budget development, labor cost monitoring, and expenditure tracking for assigned areas of responsibility. 
7. Ensures the development, implementation, and ongoing evaluation of safety, customer service, and operational training programs for full-time, part-time, and seasonal staff. 
8. Directly supervises departmental managers and supports their professional development to enhance leadership effectiveness and operational performance. 
9. Supports high-level maintenance coordination and long-term maintenance planning for Water World facilities and community swimming pools, in collaboration with maintenance and operations teams. 
10. Provides guidance, coaching, and performance feedback to assigned staff; supports employee development, recognition, and corrective action in accordance with District policies and applicable laws. 

Other Duties and Responsibilities 

1. Performs all duties in a guest service-oriented and professional manner. 
2. Participates in special projects or assignments as directed, including projects outside of Water World operations when appropriate. 
3. Represents Water World and the District through participation in professional and industry-related organizations, as appropriate. 
4. Responds to operational concerns, incidents, or emergencies as needed, including outside of normal business hours. 
5. Attends meetings, trainings, workshops, and conferences to support professional development and organizational needs. 
6. Maintains awareness of evolving industry trends, best practices, and regulatory requirements related to aquatic operations, guest services, admissions, food services, and facility maintenance. 
7. Supports training on and implementation of the facility Emergency Action Plan. 
8. Utilizes District software systems and technology tools to enhance operational efficiency, reporting, and guest and employee experiences. 
9. Performs other related duties as assigned. 

Preferred Knowledge, Skills, and Abilities 

1. Knowledge of budget development, fiscal monitoring, and basic accounting principles. 
2. Proficiency with Microsoft Office 365 or similar productivity software. 
3. Strong written and verbal communication skills, including public-facing communication. 
4. Ability to train, lead, and motivate a diverse workforce in a high-volume operational environment. 
5. Ability to exercise sound judgment and make decisions in routine and emergency situations. 
6. Knowledge of water park operations, safety standards, and customer service best practices. 
7. Ability to manage and oversee large teams, including seasonal and part-time staff. 
8. Working knowledge of human resource principles, including performance management and employee relations. 
9. Ability to analyze operational issues, recommend solutions, and support continuous improvement consistent with applicable laws, policies, and standards. 
10. Ability to work independently while maintaining effective collaboration with leadership and cross-functional teams. 
11. Strong attention to detail, organization, and accuracy. 
12. Knowledge of applicable industry standards, including the Model Aquatic Health Code (MAHC) and ASTM guidelines. 
13. Ability to establish and maintain effective working relationships with employees, partners, governmental entities, and the general public. 

Working Environment and Physical Requirements 

The physical demands described below are representative of those that must be met to perform the essential functions of this position, with or without reasonable accommodation: 

1. Ability to lift up to 50 pounds to a height of approximately 3.5 feet. 
2. Ability to work at heights of up to 50 feet using appropriate safety equipment. 
3. Ability to work a varied schedule, including evenings, weekends, and holidays, as operationally required. 

Education and Experience 

Bachelor’s degree from an accredited college or university with major coursework in business administration, recreation, or a closely related field is required. 

A minimum of five (5) years of progressively responsible experience in water park operations, recreation administration, or business administration is required, including at least three (3) years of mid-level or higher management experience in a water park or similar operational environment. 

This job description may be amended from time to time and is established by Hyland Hills Park & Recreation District. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to outline the basic requirements, duties, and general responsibilities of the position.  This position is "at will", which means the District may terminate the employment relationship at any time and for any or no reason, subject only to the requirements of Federal and State law.  Similarly, the employee may terminate the employment relationship without notice at any time for any or no reason. In addition, all finalists selected for employment with Hyland Hills Parks & Recreation District must undergo a thorough criminal background check.