Description

Job Description

Reports To: Senior Manager - LE Segment Management

Division: Enterprise Business

Mission:

• To drive and execute Enterprise Business customer value management strategy for MTNN
• To mine, analyze, and present data in actionable format to give key insight to aid business decisions and drive value extraction and revenue for MTNN.

Description:

• Develop and refine value management use cases covering all B2B customer needs and lifecycle stages.
• Digitize the value management journey for enterprise users and customers.
• Automate enterprise customer value management lifecycle journey within campaign management tools across all services.
• Conceptualize and develop advanced analytics models in collaboration with BI and other relevant teams to enhance value management for enterprise customers.
• Establish rigorous measurement systems to track the performance of campaigns and automate base and campaign performance reports.
• Analyze and implement campaign needs and proactive problem-solving solutions.
• Develop enterprise customer value management briefs by compiling research, insights, and competitive analysis. Work both independently and collaboratively across teams to brainstorm ideas and pitch concepts to execute successful value management campaigns.
• Develop a value management strategy and operational plans through compelling presentations.
• Identify the most appropriate services to meet Enterprise customers' needs and constraints.
• Interface with EB Sales to deliver business initiatives such as acquisition and retention, customer education, etc.
• Serve the division's internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN's Net Promoter Score.

Education:

• Bachelor's degree in Engineering, Business, Marketing, Business Administration, or related fields.

Experience:

3-7 years' experience, which includes

• 3 years of relevant work experience in marketing, sales, and account management with a focus on enterprise customer value management
• Self-starter, highly motivated to excel under minimal supervision. Must have proven track record of executing multiple tasks in a result driven organization.
• Ability to project manage own workload.
• Comfortable managing complex analytical models (e.g., propensity models, segmentation, recommendation engine)

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don't Isolate.

Always Do This:

Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y'ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

Work with meaning

Connect to develop

Thrive in positivity

Grow with purpose

Live inspired.

It's a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN's recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

*MTN is not liable for fraudulent publication of job offers in MTN's name or for the fraudulent use of MTN's name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).